Privacy Policy

1. Introduction

Falaju Recoca Document Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services in Singapore.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Use our document services
• Contact us via email, phone, or our website
• Submit forms or requests on our website
• Register for an account with us

The types of personal information we may collect include:

• Name and contact details (email, phone number, address)
• Identification documents for verification purposes
• Payment information for service fees
• Documents you submit for processing

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our document services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Verify your identity for document processing
• Improve our website and services
• Comply with legal obligations in Singapore

4. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure servers with encryption
• Restricted access to personal data
• Regular security assessments
• Secure document disposal procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with Singapore legal requirements
• Resolve disputes
• Enforce our agreements

Typically, we retain client documents for 6 months after service completion unless a longer retention period is required by law.

6. Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have rights including:

• Access to your personal data
• Correction of inaccurate or incomplete data
• Withdrawal of consent (where applicable)
• Request for information about how your data is used

To exercise these rights, please contact us using the information below.

7. Third-Party Services

We may engage third-party service providers to:

• Process payments
• Provide notarization services
• Support our IT infrastructure
• Assist with document verification

These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. International Data Transfers

For international document services, your information may be transferred to and processed in countries outside Singapore. We ensure such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically for any changes.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Falaju Recoca Document Solutions
18 Cross Street, #03-01
Singapore 048423
Email: privacy@falaju-recoca.sbs
Phone: +65 029737382